Terms & Conditions

Booking Terms and Conditions

TLC Pilates Jsy schedules and terms are subject to change from time to time. You can request a printed copy of these terms from us at any time. 

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting updated terms on our website. Your continued use of our services/studio facilities after any such changes constitutes your acceptance of any new Terms of Service.

It is your responsibility to review this Agreement from time to time for changes.


Booking Your Lessons

In order to book your private or group class sessions, you will need to create an account on our online booking system.  When creating your account, you must provide accurate and complete information.  You are responsible for any activity that occurs on your account and your password is your responsibility. 

All private and group class sessions must be booked and paid in advance via our online booking system. 
 

You are booking "our time" which means that you will only be able to book your sessions per studio availability.
 

Regardless of your previous experience/ teacher etc, the first class you can book with TLC Pilates Jsy is a beginners, as we need to see that you are able and capable of using the equipment safely.

Our studio is open Mon-Sat by appointment only.  This means that if you'd like to stop by the studio to meet us and talk about your practice, it is best to call in advance to ensure that someone is in to greet you.
 

Registration for all classes/sessions closes 3 hrs before the class/lesson start time.  If you would like to book a class or session with us, please make sure that you book in advance.
Due to the small number of clients in our classes, we do not accept drop-ins. 
 

 

First class/session

 

Please try to arrive 10 minutes early as you will be required to fill in a medical questionnaire prior to being allowed to join your first class/session.  We need this to ensure safety for yourself, the instructor if there are any medical issues they need to know and for insurance reasons.

 

 

No Shows & Late Arrivals

When you make a booking, it will be treated as used whether or not you attend the session if you give us less than 12hrs to cancel or reschedule your booking. 

Please arrive on time for your class.  All classes are structured with a warm-up, to prepare your body for the workout and to help avoid injury.  If you are more than 10 minutes late, you will not be able to join the class, and your booking will be treated as a late cancellation.
 

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Your Purchase

When you purchase a session or package of sessions you are paying for the session, and not the teacher.  In some instances (emergencies), we may have to change the instructor without notice.
We may increase our prices at any time.  We will give you no less than 14 days notice of such increase by updating our website, our newsletter, social media sites and notice in-studio.
We may at any time, choose to withdraw a type of session, price option or promotion.
 

Please note the expiration of your purchase.  As of August 2019 all class purchases will be valid for 6-months and must be used during that time.  There are no extensions/refunds on any lessons purchased but not used before their expiration.

All sessions can be booked per teacher availability and we will do our best to accommodate preferred session times but in some cases, this may not be possible (especially during peak times or holiday periods). You will not be entitled to any refund for the remaining sessions on your account, especially if your package is valid for a sufficient amount of time during which we can accommodate your sessions.  To avoid losing pre-purchased sessions, please book at time of purchase.
 

All clients with recurring lessons must keep a valid card on file, which will be charged to secure future sessions. You can also check your account online at any time to see how many sessions you have remaining.  If you do not let us know otherwise, we will charge your card at the rate of the single session.
 

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Cancellations
 

When making your booking, please remember you need to give us 12hrs notice to cancel your session without charge. You may cancel or reschedule via our online booking system. 
If you give us 12hrs notice, you will not be charged for your session and it will be posted back to your account.

If you neglect to give us 12hrs notice to cancel or reschedule your booking, it will be treated as having been used, whether or not you attend, and you will not be entitled to a refund or to reschedule.

Please do not come into practice if you are unwell.  It won't help you get better (plus working out when you have a cold or flu can sometimes prolong your symptoms and make you feel worse).  If we are able to accommodate your late cancel request with no charge in this instance, we will.  We encourage you to cancel your session per our 12hr policy at the first instance of cold/flu to avoid being charged and if you are feeling better, just re-book!
 

TLC Pilates Jsy reserves the right to cancel any class that does not have any registrants when registration closes, 3 hours before class start time.
 

If we have to cancel your session, for any reason (such as instructor illness or emergency), we will do our best to give you advance notice and in such instances, your purchase will be available to use for another booking and the expiry date of that session will be extended 30 days.  It is your responsibility to make sure we have the best way to contact you to notify you of cancellations.
Our booking system generates emails/messages that remind you of your booking.  We are not able to receive cancellation instructions sent to replies to these messages. Should you wish to cancel your session/booking with us, we kindly ask that you follow instructions above per our cancellation policy to avoid being charged.

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Refunds

You cannot transfer unused sessions or bookings without our permission.  Please, just ask us.  Such permission will not be unreasonably withheld.

No refunds or extensions will be given for expired classes or packages. 

No refunds will be given for any unused portions of pre-paid package purchases. We are selling packages to you in good faith that you will complete them. To ensure you use your entire package, we ask that you book your classes/sessions in advance if possible.